Elevating Hospitality Through Human-Centered Workshops

Where service becomes presence. Where teams reconnect with meaning.

I support hospitality teams through immersive workshops that cultivate emotional intelligence, intentional communication, and a deeper approach to guest experience. Each workshop is designed to reconnect people with the essence of service: awareness, authenticity, and the art of creating memorable moments.

What I Do

I don’t deliver traditional training. I facilitate experiences.

My workshops are built around human connection and emotional awareness. They bring teams back to the fundamentals of hospitality: being fully present, understanding the impact of every gesture, and cultivating a service culture that feels alive rather than mechanical.

Nothing theoretical. Nothing rigid.

Just real conversations, lived experiences, and subtle shifts that create long-lasting change.

Why It Matters

Hospitality has always been human at its core.

When teams reconnect with that truth, everything transforms, guest interactions become more natural, internal communication becomes smoother, and the atmosphere of the hotel shifts toward intention and care.

An aligned team moves differently.

A grounded team serves differently.

A connected team creates experiences that guests feel long after their stay.

About Linda

Hospitality specialist & human-centered workshop facilitator

I’ve spent seventeen years working in luxury hospitality across multiple countries. My path has taken me through Guest Relations, Front Office, Operational Excellence, and service standards. But beyond the roles and responsibilities, what has always fascinated me is the emotional dimension of hospitality, the invisible layer that shapes every experience.

Guests remember how they feel.

Teams perform at their best when they feel aligned, valued, and understood.

Leadership becomes effortless when it stems from presence rather than pressure.

Thread & Horizon was born from this philosophy.

Not as a training company, but as a space where teams reconnect with meaning and rediscover the human essence of hospitality. My work combines intuition, experience, emotional intelligence, and a deep respect for the craft of service.

I work independently, with care and intention, to support hotels in cultivating cultures where people feel grounded, connected, and inspired to create memorable guest experiences.